We aim to get things right. If we have not, we want to know, and we will deal with it fairly and promptly.
Who can complain
Any client, candidate, referee, supplier or member of the public who has dealt with Kleboe Ltd.
How to complain
Email enquiries@kleboe.co.uk with "Complaint" in the subject line, or write to us at 8 Albany Street, Edinburgh, EH1 3QB. Please tell us what happened, when, and what you would like us to do.
What happens next
- Within 3 working days we acknowledge your complaint.
- Within 20 working days the director investigates and gives you a full written response. If it will take longer, we will tell you why and when to expect an answer.
- If you are not satisfied, you can ask for a review. We will reply within a further 10 working days.
Taking it further
Data protection complaints can be taken to the Information Commissioner's Office at ico.org.uk. Concerns about breaches of the Conduct of Employment Agencies and Employment Businesses Regulations 2003 can be reported to the Employment Agency Standards Inspectorate (EAS) through GOV.UK.
Learning from complaints
We record every complaint and review them each year to improve how we work.